Guarded RAG copilot

Guarded RAG copilot An architecture diagram generated by Archify. Caller · Inbound contact · Architecture component Caller Inbound contact Intake agent · Prepares the case · AgentCore runtime · AgentCore Intake agent Prepares the case AgentCore Case systems · Account context · Architecture component Case systems Account context Case memory · AgentCore Memory · AgentCore runtime Case memory AgentCore Memory Copilot agent · Suggests next steps · AgentCore runtime · AgentCore Copilot agent Suggests next steps AgentCore Knowledge base · Indexed manuals · AgentCore runtime Knowledge base Indexed manuals Output guardrail · Amazon Bedrock Guardrails · Architecture component Output guardrail Amazon Bedrock Guardrails Event bus · Kafka topics · Architecture component Event bus Kafka topics Operator desk · Human decides · Architecture component Operator desk Human decides Redacted tracing · Langfuse, no raw text · AgentCore runtime Redacted tracing Langfuse, no raw text contact lookup summary context retrieve check cards chat + actions message AgentCore runtime Legend Frontend Backend Database Cloud Security Message bus External